The Communications Division of the Jefferson County Sheriff's
Department is dedicated to serving the citizens of Jefferson
County and the criminal justice community courteously
The communications center receives many calls for service.
The type of calls vary widely. Some callers are simply
requesting information while others are reporting a serious
crime. Calls are received on 9-1-1 as well as non-emergency
lines. When the emergency service requested is other than
law enforcement, the telecommunications operator (TCO)
must direct the call to one of the six volunteer fire
services or emergency medical services. When a call is
received from a cellular phone, it is especially important
for the caller to be able to give an exact location where
assistance is needed. The city, street/highway, or a landmark
should be given.
When reporting an incident, the TCO is normally the first
person with whom a citizen has contact. Many times the
caller does not understand the reason for the questions
the TCO may ask. The caller is involved in a situation
that is very emotional, frightening or dangerous and their
only concern is getting help. The responding officer must
decide what actions he or she should take based on the
information given to him/her by the TCO. The officer must
consider not only his or her safety but also the safety
of citizens involved. They must have as much information
as possible prior to their arrival.
In addition to providing assistance and information to
our officers on the Sheriff's Department radio frequency,
we monitor three additional radio frequencies.
The TCO retrieves information from and enters information
into the Texas Law Enforcement Telecommunications System
(TLETS) and National Law Enforcement Telecommunications
System (NLETS) for other Criminal Justice agencies as
well as all divisions of the Sheriff's Department.
Many logs and records are maintained in the Communications
Center. Each time an officer is dispatched on a call,
a computerized request for service is completed. There
are records of all stolen vehicles, guns and articles
and wanted or missing persons that the department has
entered into the Texas Crime Information Center (TCIC)
National Crime information Center (NCIC).
While the duties of a TCO are many and varied, we are
a support division. Our primary purpose is to serve and
assist the citizens of Jefferson County and the Criminal